Product pricing is definitely the most important thing on the website set up that needs to be finalised prior to your website going live. The reason being is because you don’t want your customers seeing the wrong prices on your website. However, this is also one of the configurations that will take most of your time due to the number of trade products that are already available online.

Therefore we have listed step by step process of how you can finalise, edit or update your website prices include the tools you can use to help you do that.

Product Prices Overview
During the initial website set up, we have set the flat mark up based on the information you have given us. Before making any changes to the product prices, we recommend you to check the existing markup.

Learn how to view my product prices >

Product Flat Mark Up
The fastest tools to update your product or specific products mark up by applying a flat mark up percentage to a certain product. The best tools if you want to apply a different flat mark up for different products (e.g. 50% on all 310gsm business cards, and 40%  on all 420gsm business cards).

Learn how to apply product level flat mark up >

Product Prices Excel Import
If you found the flat mark up is not as flexible in terms of assigning different mark up on different quantities of a product. Our product price excels import will be the solution for you.

Learn how to update your prices via Excel Import>

Frequently Asked Questions

Q: Does the price in the admin side incl GST or ex GST?
A: All prices in the admin side are ex GST, the GST will be added in the front end side.

Q: Can i not offer a certain qty?
A: Yes you can by applying ‘0’ (zero) on the retail price box on all sizes and product colour options.

Q: Can i offer a specific colour option only (e.g. colour front only)?
A: No, you can not offer this as this will cause an inconsistent product database.

Q: Can i export all of the trade product prices?
A: no, we don’t have the feature to download all product prices in one go due to the number of records (more than 20,000 records), apart from the big file size issue, it also will be really hard to work with.

Configure Website Content >

Having the right content of your website is really important, as it provides information for both search engines and also for the customers about the company, services, products or general information. Therefore, you should always optimize your website in such a way that search engines know what it’s about. That way, search engines will know when to show your website and its pages in the search results for relevant search queries. Apart for the search engines your website contents and link are also to provides users with the information that they’re looking for in a clear and easy way can help keep users on your site and increase conversions. Below are the points of what we recommend you to check and update in relation to the contents and link on your website.

Default Website Contents
Your web-to-print platform has been pre-populated with lots of default content on the website such as the terms and conditions, about us, privacy policy, etc.. However, we recommend you to update all of the content on the website to fit with your company and your business module.

Tips: we suggest to go through each page briefly to check the default content.

Learn how to update your website contents >

Default Email Contents
Same with the website contents, your website also already has been pre-populated with all of the automation default email communications contents (i.e. thank you for registration, thank you for your order, etc..). A little personalization such as changing ‘Regards – Customers Service’ to your company name will make it better and more personal.

Learn how to update your email contents >

Set Up Your Website Banners
When landed on the homepage, most of the time the first thing that your customers will see will be the website banner. They are among the most efficient promotional strategies when it comes to Internet marketing. Therefore, at least setting up 1 website banner is quite important for your web to print.

Tips: Use it to welcome your customers to your website, use it for introduction to your services, or use it for your website promotion.

Learn how to set a website banner>

Configure Your Website Sidebar
Another content elements on your website called website sidebar which located on both the left and right side of your website. The purpose of the sidebar is for a shortcut to a certain page (specific product, my account, past orders, etc..), showing customers testimonials, login/registration, and website promotion. The website sidebar is configurable, which letting you to manage whether you would like to have a sidebar on a certain page of your side or just turning on / off a certain sidebar widget.

Tips: utilise the sidebar widget for promoting a service or products as it can be showing on most of the pages on your website

Learn how to configure your website sidebar >

Frequently Asked Questions

Q: Can i use the default content for my website?
A: Of course you can, but it will not be good for your Google Search Ranking as you will be having the same content with the other affiliates using the default content.

Q: What is the difference between fixed and dynamic content?
A: Fixed content is a website content that is part of a certain website page (e.g. cms_header is a content located on the homepage underneath the banner). Dynamic content is a website content that has its own page (e.g. about us, terms and condition, privacy policy).

Q: What is the best size for the website banner?
A: We recommend you to design your website banner on the 1920px width (for a full-page banner) and height of the banner is dynamic (the page will automatically adjust)

Configure your email notification >

Email communication is part of the web-to-print automation in our system, we have covered all activities happen in the system which will trigger a certain email (based on the scenario) to the customers or admin. It is important to set which specific emails need to be sent from, cc’d to, or reply to.

Tips: all of the orders emails will be coming from accounts@… or orders@…

Therefore we have created a page for you to be able to manage the email notification settings

Learn how to set your website email communication >

Frequently Asked Questions

Q: Can i send a test email from the system to see how the email will look like?
A: Yes you can, there’s a ‘mail test’ button on the ‘Set Email Notification’ page

Q: What is the Common email template on the ‘Set Email Notification’ page?
A: Area for you to set the common email template for where the emails will be coming from, copy or CC to, and reply to. Therefore when a specific email subject does not have any email set up, it will inherit the common settings.

Q: Do i need to set my email on each subject one by one?
A: Yes, only when you want to set different emails on each subject. However, if you only have 1 email you can set it on the common setting.

Configure the Website Quote Form >

One of the most important elements of the online ordering process is a quoting process. Usually, the purpose of the quote request is for the user to get a price quote for a certain product. However, due to our instant quote price calculator – your customers will be able to get an instant quote price straight away. Therefore, the purpose of our quote request is for your customer to place a custom product request (e.g. bulk qty you more / less than the maximum/minimum qty available on your website, special colour printing, special finishing,etc..)

Therefore it is important to understand what are your customers are looking for, and below will be the step by step process of how you can set up your quote form.

Finalise Website Quote Form
Every affiliate has different questions they would like to ask their customers, but one thing you must remember is that the question has to cover the basic questions such as – details of what the customers want (extras, finishing, size, type of paper, products), project deadline, customers supporting documents. This way, it will reduce the amount of you getting back and forth with the customers to understand what they really want.

Learn how to personalise your website quote form >

Frequently Asked Questions

Q: What is the difference between Existing Product & Custom Order?
A: Existing Product quote is for customers who are interested in the products that already available in the system but still have a special request (such as wanting to order bigger qty, whether you can do a special finishing, or need an artwork made for them). Custom Order quote is for customers who were looking for an out of the box order (they can’t see the product or information on your site, and want to ask if you can do it for them).

Q: Can i change the wording on the quote page?
A: Some of the wording is editable – you can change it on the ‘language text personalisation’ under the store personalisation admin.

Setting up your website shipping >

WThe last step of the website set up to complete the online ordering process will be the website shipping. There are multiple options and ways of setting up your online website shipping here are the options.

Free Shipping – learn how to set this up >
option to offer all of your customer’s free shipping for all of their online orders.

Specific Products Free Shipping – location will be under the product settings of each product.
option to offer free shipping on a certain product/s

Flat Rate Shipping – learn how to set this up >
option to offer a flat rate shipping per order

Weight Based Shipping – learn how to set the shipping >
option to set up your own shipping type, zone, weight range, and cost

API based Shipping Courier (fastway & Auspost)
option to set up shipping courier such as Fastway or Australia Post API on your website in order for your website to be able to offer shipping options based on the courier (Fastway or Auspost database) – option to mark up their charges are also available.

Learn how to set fastway API >

Learn how to set Auspost API >

Frequently Asked Questions

Q: Does the shipping link to the trade printer shipping (IBS)?
A: No, it does not link to IBS shipping at all as the website can have a mix of your product and the trade printers product.

Q: Can i integrate another courier on my website?
A: It will depend on whether the courier has an API we can integrate, if yes (our team can check the possibilities for you*) – development cost may apply

Q: Can i control the options showing to my customers from Fastway and Auspost?
A: No, as it is an API based which means we only linking their database to your website.

Q: When setting up the Auspost API what are the dimension i need to put (H, L, W)?
A: It will depend on the average dimension box or satchel you are using to deliver the package. However, below is the maximum dimension you can set up on Auspost.
Auspost: Height: 10, Length: 42, Width: 30

Q: What is the value i need to put on the package weight for both Fastway & Auspost?
A: the package weight will determine how the shipping cost will be calculated as both API will use the package weight as the maximum weight – e.g. the package weight is 20kg and the total weight of the customers order is 40kg – therefore the API will call the courier database 2 times and added the total cost as the total cost of the shipping.

Update the Website Captcha >

What is Captcha? it is a technology used mostly to block spammers and bots that try to automatically harvest email addresses or try to automatically sign up for or make use of  Web sites, blogs or forums. By default, your website will have a generic captcha installed on your website, which will block some of the spammers away. However, since Google introduced their own captcha technology. It will help you to filters the spammers better on your website.

It is really recommended to install Google Captcha on your website to help you filtered the spammers with a real website inquiry.

Click here to learn how to set up Google Captcha >

Learn about Basic SEO >