FAQ / Support Center

Yes it is possible, the training can be completed within 1 week and we recommend that you
spend time on the content, pricing and products – we allow approx 4 weeks before your
monthly subscriptions commence.

No – we manage the ANZ payment gateway and remit your sales each week less 2.5% fee
for any transactions that use the secure gateway. Reports are downloaded each Monday
and funds are deposited into your nominated account.

You are sent an invoice from E&P for the 2.5% service fee each week.

You don’t need any software or hardware to run EditandPrint, a good internet connection is
best. You may want to subscribe to Fotolia as we have a plug in for that – however it is only
worthwhile if you have the editors to create the artwork within the system.

None, E&P is a cloud based solution that runs on all browsers and will be mobile responsive
in the coming update, you can be sitting on the beach with your iPad checking on jobs
anywhere in the world.

The shipping feature is already included in the set up costs, you are able to create your own
shipping type, add your weight range, and also set up your shipping price. You have total
flexibility here.

E&P allows uploads as a standard, FTP was only introduced as an option for large files,
rather than using third parties like Drop Box etc.

Uploads are not limited in anyway. With an E&P solution customers are able to upload their own press ready artwork and place
an order on your website, the customers create their own account on your site or you can
create an account for them, upload their artwork ready to order and send them their login
details.

There’s no limit for the upload cache in our system, the customers can upload a file as many
as they want. However, we suggest that the file size is below 50mb / file or artwork. The
reason being is it will take a really long time to upload and the site will be heavier.

We are integrating the Amazon FTP product; there is no limit with in size.
Here’s the link to the products – http://aws.amazon.com/s3/?nc2=h_l3_sc/

Square meterage Calculator, this feature allows the customers to be able to input their
unique dimension into the website and the system will automatically calculate the price
based on the specification chosen by the customers.

Primarily developed for Sign writers or anyone doing wide format.

Edit and Print uses the following :

• SSL/TLS Encryption – All communications with the editandprint.com.au website or affiliates websites are sent over SSL/TLS connections. Secure Sockets Layer (SSL) and Transport Layer Security (TLS) technology (the successor technology to SSL) protect communications by using both server authentication and data encryption. This ensures that user data in transit is safe, secure, and available only to intended recipients.
• User Authentication – User data on our database is logically segregated by account-based access rules. User accounts have unique usernames and passwords that must be entered each time a user logs on. Editandprint issues a session cookie only to record encrypted authentication information for the duration of a specific session. The session cookie does not include the password of the user.
• User Passwords – User application passwords have minimum complexity requirements. Passwords are individually salted and hashed.
• Password Encryption – Account passwords, is stored in encrypted format.
• Data Portability – Edit and Print enables you to export your data from our system in a variety of formats so that you can back it up, or use it with other applications.
• Privacy – We have a comprehensive privacy policy that provides a very transparent view of how we handle your data, including how we use your data, who we share it with, and how long we retain it.

Unique Customisation means changes to workflow and applies mainly when people want added
automation into existing systems and /or major changes to the appearance of the site.
The Essential plan allows for site set up and simple integration of your brand – i.e. logo
placement and some images and is included in the price. However, there will be an extra
cost for a customised theme if you require a higher level of integration with your existing
brand.

Edit and Print is very flexible and you actually have a choice of layouts to choose from. In
addition you have the ability to change the graphic design elements yourself, however if you
wish us to do that , or request customised development or workflow changes to the site
there will be a charge – this is an additional service.
If you are a premium affiliate some design customisation of your site in respect of look and
feel is included in the set up fee and the same degree of accessibility to the design options is
afforded.

Our standard options are more than most people require and with our new upgrade coming
a lot more flexibility is being added at no charge. E&P’s platform is very flexible meaning it
can be modified to suit all clients, some examples: (integrate with existing websites / MIS
systems / third party software).

An Edit and Print site is a turnkey solution that is fully functional for your online ordering
business without any customisation from the minute you go live. 90% of sites are standard
without any extra customisation. It comes pre populated with print products – all you have to
do is add your mark up and you now have an online storefront. Of course the more content
that you add creates your unique online presence and increases your seo.

Here are some of the current affiliates:

http://shop.eprintonline.com.au/
http://www.inkcoprint.com.au/
http://amazononline.com.au/
http://www.idprint.com.au/

The “Essential Plan” does not come with the design gallery templates or editing, the
“Premium Plan” has 100’s of design templates for the online editor. Theses templates are
generic and we suggest you use these as a starting point and get your designers to put aside
a few hours a week to continue to add new content, Google loves new content. The PDF lib
editor uses a different template based on acrobat; this is primarily used for “corporates
“that need their artwork locked down and only personalisation is required.

Our next release simplifies the connection to third party vendors, including API integration.

Some customers want to outsource the template building, we simply offer the service. Most
templates are being built by the users and of course we are always here to assist.

The site is preloaded with IBS products, prices and templates. If you wish to add products for other vendors or print in house that is possible. Yes, in our soon to be released Version 4.0 there will also be a page where you can set up the details for your third party vendors.

The template production is a service we’re offering for uploading product templates to your
website and it will be $30 per template. With larger quantities we will quote a price based
on multiples of 10.

If however you would like additional specific training for creating & uploading templates
there is an additional charge. You may find however that the mandatory training that is
undertaken at the set up stage may be sufficient for your needs. It is dependant of course
on the skill set available and who is trained in this aspect.

With the “Essential & Premium Plan” no customisation is included, your training will cover
how to personalise and message the 31 existing pages of your site. Adding extra is easy and
will also be included in the training.

With the Premium Plan, we will help to set up an extra 8 content pages in your website, and
yes you supply the artwork/photos and the content in word format. You have the ability to
edit and add content at any time – the back end CMS is very easy to manage

Yes, you will be charged if we provide the service, our training covers all this and by the end
of the modules your staff will be confident in doing it themselves.

The Admin area of E&P and the CMS- Content Management System (CMS) has been
designed for our affiliates to be self sufficient without help from us. We have training and
help videos and of course we are always here to offer assistance.

The Basic Training is mandatory and covers all aspects of your website; both from your
customers experience i.e. side of how to place an order and manage their accounts and the
admin side (your side) how to use and manage the website, manage the orders and
customers, adjust the pricing and margins, payments, shipping, and many more.

Yes, the website will have a basic SEO as a starter. However, we highly recommend that you
customise the basic SEO to suit your business (i.e. adding locations, company name, etc…)
The basic set up SEO tools will not achieve Google first page ranking nor will anyone else by
the way, but it gives you a good starting point for you to increase your SEO and even run an
ad campaign.

E&P provides the platform or tool and this is a specialised area.

We suggest that if you are chasing first page rankings you consult a SEO specialist as it is a
very fast moving target, Google continually change the rules and only full time professionals
can get those results and they charge for it.

Our advice to get people to your site is to use traditional methods, your core business, and
“Printed media” mail out offers and direct them to your website growing organically. The
most successful of our affiliates are the ones that have converted all their existing clientele
over and because of their good experiences their Word of mouth growth has been exceptional.

The more people using it the quicker you will grow organically up Google’s list
and that is what is becoming more important to them, relevant updated material and good
customer experience, the frequency the visit and length they stay on a site is key.