• Main Menu
    • Feature
    • Showcase
    • Plans
  • Demo
  • Full Suite of Features
  • Inclusions
  • Blog
  • About Us
  • FAQ
  • Contact Us
  • Terms and Conditions
Editandprint
  • Overview
  • Features
  • Showcase
  • Plans

Support

  • Manage User Support
  • Manage Admin Support

Manage User Support

Manage User Support

Step 1. From the home page, navigate to Support section, then click User Support. This page will show all the tickets/messages sent by your customer. It will show the details such as the date the message was sent, who it’s from and their comments.

Step 2. On that same page, you can set the status of the ticket by choosing from the options available under Status column. You can set it to Open, Pending or Close.

Step 3. To reply to a ticket, click the pencil icon under Status Column. Type your message on the Comments field. You can also upload a file. Click Submit button to send your reply.

Step 4. To easily manage your tickets, you can also take advantage of the available filters. Select the status, type your keywords, then click Search button.

Manage Admin Support

Manage Admin Support

Step 1. From the home page, navigate to Support section, then click Admin Support. This page will show all the tickets/messages sent by the affiliate to Edit & Print Admin.

Step 2. To reply to a ticket, click the pencil icon under Status Column.

Step 3. To open a ticket, click Create a New Ticket button. And fill out the form.

Step 4. To easily manage your tickets, you can also take advantage of the available filters. Select the status, type your keywords, then click Search button.

Other Training Module :

Order Management
Quote Management
Customers
Corporates
Products
Store Management
Templates
Content Management
SEO
Store Personalisation
Business Partners
Store Configuration
Designer Studio
Reports
Support

If you can't find what you want please let us know

[contact-form-7 404 "Not Found"]

Contact Us

We're currently offline. Send us an email and we'll get back to you, asap.

Send Message

Main Links

  • Demo
  • Feature Index
  • Our Plans
  • About Us
  • Terms and Conditions

Contact Info

  • 0414 586 892
  • peeter@editandprint.com.au

Fresh from blog

  • Online Editor Help Message Update
  • Content Structure
  • EditandPrint V.7 – Phase 2
  • Gearing up for Online Promotion
  • Personalised Job Board

Find Out More