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Archives for: General Question

Home General Question
1

As soon as we sign the agreement and pay the set up and training fees – how long until my site is set up and fully functional?

Sep 10, 2015

Yes it is possible, the training can be completed within 1 week and we recommend that you spend time on the content, pricing and products – we allow approx 4 weeks before your monthly subscriptions commence.

2

Do we have to have an ANZ Bank account to link?

Sep 10, 2015

No – we manage the ANZ payment gateway and remit your sales each week less 2.5% fee for any transactions that use the secure gateway. Reports are downloaded each Monday and funds are deposited into your nominated account. You are sent an invoice from E&P for the 2.5% service fee each week.

3

What software do we need e.g.: operating system, Licences plug ins or anything computer related we need for running the site as a business including site administration and uploads or downloads. Internet speed, computer system speed and hardware?

Sep 10, 2015

You don’t need any software or hardware to run EditandPrint, a good internet connection is best. You may want to subscribe to Fotolia as we have a plug in for that – however it is only worthwhile if you have the editors to create the artwork within the system.

4

What type of computer hardware is required for administration and the running of the site setup?

Sep 10, 2015

None, E&P is a cloud based solution that runs on all browsers and will be mobile responsive in the coming update, you can be sitting on the beach with your iPad checking on jobs anywhere in the world.

5

Is delivery or distribution from IBS/other printers and quotes for deliver and courier shipping an extra feature if so how much?

Sep 10, 2015

The shipping feature is already included in the set up costs, you are able to create your own shipping type, add your weight range, and also set up your shipping price. You have total flexibility here.

6

Will there be other ways for clients to upload artwork -( do we need to setup an email or is this included in the price?) for orders apart from FTP and can we expand the size of the upload cache per month If required and is there an extra charge for this?

Sep 10, 2015

E&P allows uploads as a standard, FTP was only introduced as an option for large files, rather than using third parties like Drop Box etc. Uploads are not limited in anyway. With an E&P solution customers are able to upload their own press ready artwork and place an order on your website, the customers create […]

7

Will the FTP upload feature have a limit in size and I understand the M2 and FTP upload package is included in the training for $1000?

Sep 10, 2015

We are integrating the Amazon FTP product; there is no limit with in size. Here’s the link to the products – http://aws.amazon.com/s3/?nc2=h_l3_sc/

8

What is M2 calculator? What is M2?

Sep 10, 2015

Square meterage Calculator, this feature allows the customers to be able to input their unique dimension into the website and the system will automatically calculate the price based on the specification chosen by the customers. Primarily developed for Sign writers or anyone doing wide format.

9

What is the data and user security policy?

Aug 18, 2015

Edit and Print uses the following : SSL/TLS Encryption – All communications with the editandprint.com.au website or affiliates websites are sent over SSL/TLS connections. Secure Sockets Layer (SSL) and Transport Layer Security (TLS) technology (the successor technology to SSL) protect communications by using both server authentication and data encryption. This ensures that user data in transit […]

10

What does it mean by unique customisations on the web site at own expense – is the basic setup and look included in the price? or are there add ons? that will be required?

Apr 21, 2014

Unique Customisation means changes to workflow and applies mainly when people want added automation into existing systems and /or major changes to the appearance of the site. The Essential plan allows for site set up and simple integration of your brand – i.e. logo placement and some images and is included in the price. However, […]

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