EditandPrint Order Modules
We have recently added new features for our Order modules in the admin side to make it easier to use.
We have modified several items in orders module to make order management easy for admin and certain features/functionalities user friendly.
Two Separate Tabs for Viewing & Editing Order
We have divided Edit/View Order section into two different tabs – view order and update order to avoid too much scrolling for update order.
View Order Tab Functionalities
- View Order Date & Status
- View Shipping & Billing Information
- View Details of Order Placed
- Download Print Ready Files
- View Order History of Client
Update Order Tab Functionalities
- Modify Shipping Details like Shipping Company Name (only in case of weight based or quantity based shipping) & Tracking Number
- Edit Order Status & Due Date
- Assign Order to New Printer (If Vendor Module enabled)
- Send Customer Notifications
Order Overdue Indication
The order listing page will display red color fill for a particular order if it has exceeded its assigned due date.
This way admin can identify orders that need immediate attention and need to be queued up in higher priority for processing.
Comment Section for Customer & Admin for Order
We have created a section for customer to post comments related to a particular order in order details section of his account on web store after the order is placed and is not completed.
Note: Once the order status is changed to “complete” commenting will not be possible.
My Account>>Orders>>View Details (front end)
Here customer can add comment and even upload a file for the admin. Comments created by customer and the admin will be displayed in Order History Details section. Admin cannot delete files uploaded by customer.
The comments section will be displayed on the web store frontend only if it is enabled by admin from Settings, by default it is disabled.
Admin can leave comment from Update Order section.
View Orders>>Action>>Update Order
Admin can add a comment and choose to display it to customer and admin or only admin. If he chooses to display it to customer then the comment will be displayed on web store frontend. Admin can also upload a file with the comment. He can tick the small checkbox below and send customer notification by email.
Status Wise Emails
Now admin can send email notifications with relevant text to customers when status of an order is changed.
Orders>>Order Status>>Add Order Status
In Add Order Status we have added a new Email Description field. Admin can define the email content here that he wants to send to the customer when that status is assigned to an order.
For example if the status is changed to “Order Processing” then customer gets email with details of status of order, payment, comments, etc. And when the status is changed to Ready for Pickup or Complete the email will contain thank you message, shipping company details, consignment number, etc.
Auto Archive for Order
We have added a new functionality where admin can auto archive an order with complete status. Note here that only orders with “complete” status will be auto archived.
When admin adds or edits an order status he can define it as complete.
If a status is set as “complete” then an order will be auto archived if that status is assigned to it.