What to do if we wish to print the job in-house?
You need to cancel the order so IBS won't process it.
Where can I see if order has been paid?
All orders should be paid unless it is on Pay On account.
How do I find out balance of money paid?
You can see the payment information under the shipping and payment column.
I was trying to update a status from waiting to artwork approved, where do I go?
Locate your order in the view order section. Click action button, then select edit/view. Go to update order product tab and update the status.
How to upload new artwork on an order?
To upload a new artwork, please look for the order ID, then click Action button. Select Modify Order, click Upload a new artwork, add your comment and click save changes. For an existing order, make sure to change the order product status first to "Awaiting Artwork" then reupload a new artwork. This is only applicable for non-IBS product.
Where do I upload the new file if I need to re-submit artwork for a client supplied artwork?
Look for the order, click action and select edit/view. Click Action button again and select modify the order. From there, you can upload a new artwork.
How do I add artwork charge on to the order?
You can add that as additional option. You need to add/edit your affiliate product and add that option in the extras or additional option.
How to download job order?
Search the order. Click Action button next to the order and select download file.
How to download job order with 12 pdf files?
From the home page, navigate to Orders section and click View Orders. Search for the Order #. Click Action button and select Bulk PDF Generate from the list.
How to add discount coupon?
From the home page, navigate to Orders and click Coupons/Discount. To add a discount coupon, click the Add a Coupon/Discount button. Fill out the form under Add Single coupon tab. Please refer to this video tutorial: http://vimeo.com/121020186 for more details.
How to fix "Invalid coupon code" on a newly created discount coupon for a customer?
When editing, the name should be specified. The option is in Customer Specific Discount. Make sure to select the customer's name from the list to make it work.
How do I order by quote?
You should enable the quote part when you are setting the product. And you can order it by quote.
How can a client be emailed a quote without ordering?
Unfortunately, there is no option to do the other way unless you manually emailed the customer. The quote is there for them to send one to you not the other way around.
How do I generate a quote from the admin side without a customer asking for one?
Unfortunately, no option to create a quote from the admin side without going through the process. However, if you wanted to do that for the customer, you can log in as customer and submit a quote. We'll also have it submitted to be incorporated into future builds.
How to assign a credit limit to a new customer under corporate account?
With the new platform, the pay on account credit limit works based on the corporate not the corporate user. However, you can also manage each corporate customers credit on their department. You can check under Customer section » click Corporate Management and you will see the Limit set under Pay on Payment option. You can also edit and/or assign different credit limit on each corporate deparment under Customer » Corporate Management » select Manage Department under Actions button.
How to fix "You entered higher payon limit in compare to this department's corporate's payon limit." error?
Check which department the account belongs. Check the Department's limit and make sure it is within the Department's Pay on limit.
Ho do I send an email to all customers?
Unfortunately, we don't have option to send mass emails to all of your customers through the affiliate admin portal. Email sending is being handled separately and it is not available on any of our affiliate accounts. For newsletters, you can subscribed to a newsletter mailing list. Go to Customer section » Newsletter Subscribers
How do I assign sales to staff?
From the home page, navigate to Customer section and click Corporate Management. To assign a department as manager, go to Manage Department and navigate to Manager Info tab. Select appropriate department and other options after clicking Add Manager button. Please refer to this video: https://vimeo.com/122407088 for more details.
Where to find the "Contact Us" on the front page right of screen?
It's under Content Management » Contents » Select Fixed Content tab » Contact Us Side Menu.
How do I add a category?
From the home page, click Product section and select Product Category. To add new category, click the Add New Category button and fill out the form. Please refer to this video: http://vimeo.com/128852310 for more details.
How to change the writing on the front page?
It should be in the Content Management section » Contents. Under Fixed Contents, look for the Header Content and edit it.
How do I change the "Order by Quote" writing on the homepage?
You should be able to see it from the Content Management section » Contents. Look for the quotes templates and edit the contents from there.
How to remove the grey bar and the "Create Now", "Select, Personalize, Shipped" section on the storefront homepage?
You can disable it from the Content Management » Contents » Fixed Contents. Look for Header Content. You can click the check under status to disable it.
How do I edit the "About Us" footer on my website?
Go to Content Management section and select contents. Click Fixed Contents tab and search for "Footer Content" (Page name is cms_footer). Once you found it, click Action button and select Edit.
How to upload a catalogue to site for clients to download?
Create a content and add your catalogue, then add the option to download it. Go to Content Management Section and click a fixed content. Add everything in the contents area. The upload option should be in the content editor. Make sure to add a downloadable file on a specific page.
How do we change the order of the product categories on the left hand side in alphabetical order?
Click Product section and select Manage Product Style and Sort Order. Select Category on the dropdown button for the item to sort. This will display all the categories listed on your account and their current sort order number. Change their corresponding sort number depending on the order that you wanted to set. The lowest number being the first one to be displayed and the highest number being the last.
How to turn off some of the products to control the products one of our corporates can see?
You can go to Products section, look for the product and click action » edit. Scroll down and you should see the option to have this product available for a specific corporates. Uncheck if you want that product off from the corporates view.
How to add a Graphic design product without having to use the Order by Quote or Upload a design?
Unfortunately, that is not possible at the moment. However, don't worry as we have reported this concern and we will consider adding this in the future updates.
How can I increase the price of all the products?
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How do I change the price of all brochures reducing it to 70%?
You can update your product price mark up. Please go to Store Management » Click Product Flat Markup and set the mark up price.
How do I round the prices so its not 72.11, etc?
We don't have the feature to rounding up the retail price at the moment however you can manually change the retail price instead in Products » Manage Product Price.
Is there a faster way to delete hundreds of product templates out of my account rather than deleting one at a time?
A report will be created for this to be added to our features but what you can do for now is select the template by checking the box next to it and click delete button.
How to change the weight for a product?
From your admin portal, click Products section, then select Product Weight. Select the product from the dropdown box, and enter the weight of the individual product. Click Save changes button once done.
What's the pixel dimensions of the rotating flash banners on the home page?
We are using dynamic template and any images/banner that you add as slider will be adjusted to match the slider dimension. It is configured on the backend with 1263px x 280px.
How and where to upload Store Logo?
From home page, navigate to Store Management section and click Store Management. Look for the store, click Action button and select Edit. Under Store Details tab scroll down and look for Store Logo, click the Choose File button, select your logo, click Choose button. Please note that the dimension should be 300 x 70. Hit Save changes button once everything is set.
How do I change the favicon image?
Log in to your affiliate admin. Navigate to Store Management and select your store from the list, click action and click edit. Under Store Details tab scroll down and look for Favicon Image, click the Choose File button, select your file, click Choose button. Hit Save changes button once everything is set.
How to get the page directed to My Account page when a customer logs in?
Select Configuration Settings under Store Management and click "after login redirection" tab. On that page you can change the setting of your retailers and/or your corporate login module. Change it to my account page by clicking the dropdown, and select My account, then click save changes.
How to add markup price for all product categories?
From the home page, click Store Management Section and select Store Management. Click Action button, then select Product Flat Markup. Enter the flat markup price and tick/check the boxes of the categories you wish to apply the markup price. Click Apply Markup button once done. Refer to this video: https://vimeo.com/128759853 for more details on how to do so.
How to fix "Error 404" when you click on the category for graphic design service?
This error shows because you don't have a url on that category. Make sure you have added categories and your affiliated products to make it work.
How do I change the price on a group of products?
If you'd like to make changes and apply it to your products, you can use price product markup for that. Please navigate to Store Management section » Click Store Management.You should see your store and name there. When you get to that point, click Action and select Product Flat Markup. Enter your price markup percentage and select brochure. Another option is you need to do it through Product section » Manage Product Price. Select the product brochure from the list, choose whether its for a retailer price or any of your corporate. Also choose from the list whether if its for your base price or for your extras. Then you click View Price button. You will get a results and you can change the values from there.
Is there a way when the customer clicks on "add image" that it can go straight to their image gallery, instead of all catergories?
Unfortunately, you need to go through selecting the categories before you can proceed.
Why my log in using facebook does not work as a customer to place an order?
Go to the store management » configuration setting. Then go to the third party tab and you'll find the facebook configuration. It requires the app ID and the app secret which you have to generate from facebook.
How difficult would it be to change our template to the same as eprintonline use?
It would be very easy to switch the theme on the account. Simply submit a request to our support team with your new selected theme and we will change it accordingly.
How to centre text in a PDF Block Template?
You need to open the file in Adobe Acrobat first. Then, select the block and change the type to text flow. Once done, change the alignment to center, save it and re-upload it.
How to make the text for PDF template by default be in uppercase?
Right now, it doesn't default to that but we can try to have the development team check and have it added to feature request.
What are good keywords and where do I go for Google analytics?
"You can setup your own google analytics. Refer to this tutorial: https://support.google.com/analytics/answer/1008015?hl=en
And when you have gathered the best keywords for you, you can go to SEO section and add your keywords there."
How to fix "Error 404" when you click on the category for graphic design service?
This error shows because you don't have a url on that category. Make sure you have added categories and your affiliated products to make it work.
How to remove the Customer Login on the home page?
Under Store Personalization, look for the side bar management option. Option number 2 is the sidebar for your homepage wherein your customer login is set on the left sidebar. Click the pencil icon for the left hand sidebar management, then select customer login then click remove side bar. Hit save changes at the bottom of the page.
What else do I need to do to activate shipping?
Shipping method should be in the Store Configuration section » Shipping Method. Click Action and select Edit next to Weight Based. Select the corresponding Shipping Types. Save and reload the product page to see the changes. Make sure to add a price under Shipping section » Select Shipping Price Management
How to activate square meter pricing for a product?
Access your account and add it as Additional Options for your Banners. Once it's added, you just have to enabled M2 Calculator and make sure to add your pricing on each options accordingly.
How to edit sales statistics to make them ex: GST?
Sales statistics is system generated. That is something not editable.