FAQ

Unique Customisation means changes to workflow and applies mainly when people want added automation into existing systems and /or major changes to the appearance of the site. The Essential plan allows for site set up and simple integration of your brand – i.e. logo placement and some images and is included in the price. However, there will be an extra cost for a customised theme if you require a higher level of integration with your existing brand.

Edit and Print is very flexible and you actually have a choice of layouts to choose from. In addition you have the ability to change the graphic design elements yourself, however if you wish us to do that , or request customised development or workflow changes to the site there will be a charge – this is an additional service. If you are a premium affiliate some design customisation of your site in respect of look and feel is included in the set up fee and the same degree of accessibility to the design options is afforded.

Our standard options are more than most people require and with our new upgrade coming a lot more flexibility is being added at no charge. E&P’s platform is very flexible meaning it can be modified to suit all clients, some examples: (integrate with existing websites / MIS systems / third party software).

Here are some of the current affiliates: http://shop.eprintonline.com.au/ http://www.inkcoprint.com.au/ http://amazononline.com.au/ http://www.idprint.com.au/

An Edit and Print site is a turnkey solution that is fully functional for your online ordering business without any customisation from the minute you go live. 90% of sites are standard without any extra customisation. It comes pre populated with print products – all you have to do is add your mark up and you now have an online storefront. Of course the more content that you add creates your unique online presence and increases your seo.

The “Essential Plan” does not come with the design gallery templates or editing, the “Premium Plan” has 100’s of design templates for the online editor. Theses templates are generic and we suggest you use these as a starting point and get your designers to put aside a few hours a week to continue to add new content, Google loves new content. The PDF lib editor uses a different template based on acrobat; this is primarily used for “corporates “that need their artwork locked down and only personalisation is required.

Our next release simplifies the connection to third party vendors, including API integration.

Some customers want to outsource the template building, we simply offer the service. Most templates are being built by the users and of course we are always here to assist.

The site is preloaded with IBS products, prices and templates. If you wish to add products for other vendors or print in house that is possible. Yes, in our soon to be released Version 4.0 there will also be a page where you can set up the details for your third party vendors.

The template production is a service we’re offering for uploading product templates to your website and it will be $30 per template. With larger quantities we will quote a price based on multiples of 10.

If however you would like additional specific training for creating & uploading templates there is an additional charge. You may find however that the mandatory training that is undertaken at the set up stage may be sufficient for your needs. It is dependent of course on the skill set available and who is trained in this aspect.

With the “Essential & Premium Plan” no customisation is included, your training will cover how to personalise and message the 31 existing pages of your site. Adding extra is easy and will also be included in the training

With the Premium Plan, we will help to set up an extra 8 content pages in your website, and yes you supply the artwork/photos and the content in word format. You have the ability to edit and add content at any time – the back end CMS is very easy to manage

Yes, you will be charged if we provide the service, our training covers all this and by the end of the modules your staff will be confident in doing it themselves. The Admin area of E&P and the CMS- Content Management System (CMS) has been designed for our affiliates to be self sufficient without help from us. We have training and help videos and of course we are always here to offer assistance.

The Basic Training is mandatory and covers all aspects of your website; both from your customers experience i.e. side of how to place an order and manage their accounts and the admin side (your side) how to use and manage the website, manage the orders and customers, adjust the pricing and margins, payments, shipping, and many more.

Click here to find out more about the training modules

Yes, the website will have a basic SEO as a starter. However, we highly recommend that you customise the basic SEO to suit your business (i.e. adding locations, company name, etc…)

The basic set up SEO tools will not achieve Google first page ranking nor will anyone else by the way, but it gives you a good starting point for you to increase your SEO and even run an ad campaign.

E&P provides the platform or tool and this is a specialized area.

We suggest that if you are chasing first page rankings you consult a SEO specialist as it is a very fast moving target, Google continually change the rules and only full time professionals can get those results and they charge for it.

Our advice to get people to your site is to use traditional methods, your core business, and “Printed media” mail out offers and direct them to your website growing organically. The most successful of our affiliates are the ones that have converted all their existing clientele over and because of their good experiences their Word of mouth growth has been exceptional. The more people using it the quicker you will grow organically up Google’s list and that is what is becoming more important to them, relevant updated material and good customer experience, the frequency the visit and length they stay on a site is key.

Square meterage Calculator, this feature allows the customers to be able to input their unique dimension into the website and the system will automatically calculate the price based on the specification chosen by the customers.

Primarily developed for Sign writers or anyone doing wide format.

We are integrating the Amazon FTP product; there is no limit with in size.

Here’s the link to the products – http://aws.amazon.com/s3/?nc2=h_l3_sc/

E&P allows uploads as a standard, FTP was only introduced as an option for large files, rather than using third parties like Drop Box etc. Uploads are not limited in anyway.

With an E&P solution customers are able to upload their own press ready artwork and place an order on your website, the customers create their own account on your site or you can create an account for them, upload their artwork ready to order and send them their login details.

There’s no limit for the upload cache in our system, the customers can upload a file as many as they want. However, we suggest that the file size is below 50mb / file or artwork. The reason being is it will take a really long time to upload and the site will be heavier.

The shipping feature is already included in the set up costs, you are able to create your own shipping type, add your weight range, and also set up your shipping price. You have total flexibility here.

None, E&P is a cloud based solution that runs on all browsers and will be mobile responsive in the coming update, you can be sitting on the beach with your iPad checking on jobs anywhere in the world.

You don’t need any software or hardware to run EditandPrint, a good internet connection is best. You may want to subscribe to Fotolia as we have a plug in for that – however it is only worthwhile if you have the editors to create the artwork within the system.

No – we manage the ANZ payment gateway and remit your sales each week less 2.5% fee for any transactions that use the secure gateway. Reports are downloaded each Monday and funds are deposited into your nominated account.

You are sent an invoice from E&P for the 2.5% service fee each week.

Yes it is possible, the training can be completed within 1 week and we recommend that you spend time on the content, pricing and products – we allow approx 4 weeks before your monthly subscriptions commence.