You can manage different kinds of SMS in your system from this section. You can send SMS to multiple recipients on their cell number as well as receive a copy of such messages on your cell number if needed. You can edit the content of different SMSs like thank you for contacting us email, request a quote email, forgot password email, etc. Your system provides different Help Content variables for various SMS templates which you can use to prepare SMS content to be sent to your customers.
Admin > Content Management > Email-SMS Notifications > SMS Notifications > Action dropdown
Edit: Quick link to modify the details of any existing SMS Template.
Delete: Quick link to delete the details of any existing SMS Template.
SMS Add Notification
Admin > Content Management > Email-SMS Notifications > SMS Notifications > SMS Add Notification (Top Right Link)
To configure SMS notification for customers, select the concerned e-mail template name from the dropdown and create the SMS content using the Help variables content provided at the bottom. Since only limited characters can be used in a single SMS, we display a standard 200 characters limit initially so that you are aware about the limitation of characters. Of course, you can add longer content in SMS content but the number of SMS to be sent in that case may increase accordingly. In that scenario, number of characters will show as a negative value with a minus sign.
In the ‘Admin Notification’ field, you can enter the cell number on which you would like to receive a copy of the SMS sent to customers.
Auto E-mail Reminder
Admin > Content Management > Email-SMS Notifications > Automatic E-mail Reminder>
Auto Email reminders can be sent to customers or admin based on different scenarios as bellow:
• Unordered products in their shopping cart. (Shopping Cart).
• Considerable time since they last logged in to storefront. (Account Activity).
• Reminder to enter feedback for completed orders. (Order Feedback).
• Admin users can be sent to you or other admin users for product stock report. (Product Stock Notification)
Admin can even set frequency, like the number of days’ interval at which email reminder should be sent for above scenarios. Such reminders can be configured using ‘Email Marketing Reminder’ sub-section added in Content Management Module.
You will require to subscribe with third party company ‘Mailgun’. “Mailgun” integration would be mandatory for sending ‘Reminder Emails’ and you can enable and enter its API key as well as other necessary details under ‘External Service Settings’ section in admin panel.
Admin > Store configuration > External Services
Admin > Content Management > Email-SMS Notifications > Automatic E-mail Reminder > Account Activity > Action dropdown
Edit: Quick link to modify the details of any existing E-mail Template.
Reminder Settings: Quick link to Set the settings of existing E-mail Template.